Please read this policy before completing your order.
Edifice Health, Inc.'s Terms of Service can be found at https://edificehealth.com/terms-of-service (the "Terms") and are incorporated herein by reference: By placing an order for Edifice Health's products and/or services through any means you acknowledge that the Terms constitute the exclusive and sole agreement governing the sale of the products and services described herein. Any conflicting, amending and/or additional terms that purport to modify or supplement the Terms are expressly rejected by Edifice Health, Inc. and shall be null and void. Any conflicting, amending, or additional terms that purport to modify or supplement the Terms are expressly rejected by Edifice Health, Inc. unless agreed upon in writing by both parties. Any such agreed-upon changes shall be considered valid and enforceable.
What you are purchasing:
Included with your Analysis is an Edifice Health Self-Collection Kit ("Kit"), which is a single-use blood self-collection device. Purchase of the Service does not include, guarantee, or warrant any laboratory analysis outcome, diagnostic result, or successful blood draw.
By completing your purchase you confirm that you have read, understood, and agreed to this Refund Policy in full.
After full payment, Edifice Health will send out collection kits. If the end user fails to strictly follow the collection directions and requires a replacement kit, the recipient/user will be responsible for covering the additional expenses. This includes the cost of the re-collection kit and any associated shipping costs.
By placing an order I authorize and represent that I have the power and authority to acknowledge and accept all Disclaimers, Policies and the Terms incorporated herein. If I am accepting on behalf of another party, company, organization or agent I represent and warrant that I have the power and authority to bind such third party. I also acknowledge Collection Kits will not be shipped until payment has been received and that results may take up to 30 business days from sample receipt.
All Sales Final
All purchases from Edifice Health are final.
No returns
Kits are sterile, single-use medical devices. Once a Kit has left our facility, we cannot accept returns under any circumstances, including if the Kit is unused.
No refunds
We do not issue refunds on Kits that have been shipped. This applies regardless of whether the Kit was used or unused, whether a sample was successfully collected, or whether the sample was accepted or rejected by the laboratory.
Damaged or defective Kits:
If your Kit arrives visibly damaged or with a manufacturing defect, contact us at accountservices@edificehealth.com within 5 business days of the delivery date confirmed by the carrier. Include:
- Your order number
- Photographs of the damage or defect
- A written description of the issue
We will respond within 5 business days. If a manufacturing defect is confirmed, we may, at our sole discretion, issue a replacement Kit. This is not a guarantee of replacement.
What is not covered:
The following do not constitute grounds for a refund, replacement, or dispute:
- Unsuccessful blood draw or inability to collect a sample (user technique, physiology, or other personal factors)
- Sample lost in shipment, rejected or unable to be processed by the laboratory for any reason
- Kit used beyond its expiration date or beyond the recommended 30-day window from delivery
- Kit not used before expiration; expiration management is the customer's responsibility
- Dissatisfaction with test results
- Change of mind or no longer needing the test after shipment
Discretionary remedies:
In exceptional circumstances involving a documented Kit manufacturing defect, Edifice Health may, at its sole and absolute discretion, offer a replacement Kit or account credit. Any such offer is case-by-case, is not precedent-setting, and creates no obligation for future similar situations.
Questions:
Contact us at accountservices@edificehealth.com before completing your purchase if you have questions about whether this product is right for you.
